Updated 3 November 2026

Give support the details needed to trace your payment

Contact the casino where you made the deposit. Deluxe account questions belong with Deluxe support; original SilverSands has its own help desk. Your username, rand amount and payment reference make a clearer starting point than a message saying the money is missing.

For an original SilverSands account

For original SilverSands, email support@silversandscasino.com about account problems. Include your username, registered name and a brief description of what went wrong. Don't send your password.

Original SilverSands transfer confirmations go to accounts@silversandscasino.com. The casino also offers live chat. Keep any reply in the same thread so you can follow what's already been checked.

If an email verification message doesn't arrive, look in spam first. Original SilverSands support can help manually when you contact it using the account's registered email address.

For a locked login, ask support to unlock the account. Use the password reset option when you need a new password. If a round is frozen, ask what ending it would do to any free spins still attached.

For a correction on this website

Send page errors and broken links to hello@seomighty.com. Include the URL and the wording you mean. This inbox can't credit a deposit or authorise a withdrawal. Email the website team

The website contact form opens your email app. You'll be able to review the message before you send it. contact page

When you want to stop paying in

If deposits are becoming difficult to control, ask your casino for a limit or a break. You can also contact outside support without discussing your account with this website. safer gambling page

Questions before contacting support